Part of that service effort means that each and every time you call the Cascade headquarters in Liverpool, New York, you will speak to a live person.

Whether you are the president of a sporting goods store about to purchase thousands of helmets or a youth player who has a question about your new Iris mini, our team values each and every call.

If the customer service team is busy, it is not unlikely that anyone in the company will answer your call and do anything he can to serve you, from placing an order to processing a return to explaining how to adjust your CS. Cascade knows how frustrating it can be to get directed to automated answering systems and voice mails and we have made a commitment to giving our customers more.

But our commitment to customer service is more than just answering your phone calls.

We know that as players, you want to be on the field and that the last thing that you want is to be sidelined because your helmet didn't arrive in time for the first practice of the season. That is why we have structured our production so that we can get all orders out the door within a day or two. If you need one white CLH 2 by next week or you need a team order of 35 Carolina Blue CPXs with Navy visors your order will be shipped within a few days. We know how important it is for you to have your helmet or eyemask so that you can be out on the field playing and that is why we have made a commitment to get your order to you as quickly as humanly possible.

At Cascade, we know that we are only successful when we are serving all of your needs and it is with that in mind that we have established our standards of customer service.